Refund & Cancellation Policy

1. What you are buying

Flaude Pro is a digital service: access to the Flaude library, the Figma plugin, and the hosted MCP server that connects Claude to your Figma file. There is no physical product and nothing is shipped.

Delivery is immediate. Your account is created and activated within seconds of a successful payment, and the plugin is downloaded directly from this website. If your access is not working within a few minutes of paying, that is a fault on our side and we will fix it or refund you — email flaude.support@gmail.com.

2. Refunds

All fees are non-refundable except as required by applicable law or as set out below. We do not provide refunds or credits for partial subscription periods, unused features, change of mind, accidental purchase, or because you were not able to complete setup.

We will refund you in full if:

• you were charged twice for the same thing, or charged an amount you did not authorise;
• your access was never delivered and we could not fix it; or
• the Service is materially broken for you and we cannot resolve it within a reasonable time.

To request a refund, email flaude.support@gmail.com from the address you purchased with, with "refund" in the first line. We aim to reply within two working days. Approved refunds are returned to the original payment method, and typically appear within 5–10 working days depending on your bank. Refunds are never paid in cash or to a different card.

3. EU / EEA right of withdrawal

If you are a consumer in the European Union or EEA, you normally have 14 days to withdraw from a distance purchase under the Consumer Rights Directive (2011/83/EU).

Because Flaude Pro is digital content supplied immediately, we ask you at checkout to expressly consent to immediate access and to acknowledge that, by doing so, you lose the 14-day right of withdrawal once the Service has been accessed. You give that consent by ticking the box on the payment page; we record the fact and the time with your order.

If you have paid but have not yet accessed the Service, the 14-day right still applies — email us and we will refund you in full.

Nothing in this policy limits your statutory rights, including rights in respect of a service that is not as described.

4. Cancelling a subscription

Monthly and yearly plans renew automatically until cancelled. To cancel:

• open your account page at flaude.app/account and cancel there; or
• email flaude.support@gmail.com with "cancel" in the first line, from your purchase address, and we will cancel it for you.

Cancellation takes effect at the end of the period you have already paid for. You keep access until then. We do not charge a cancellation fee.

Lifetime purchases are a single payment with nothing recurring, so there is nothing to cancel.

5. Before you contact your bank

A charge from us appears as Sidekick, not as Flaude. That is our registered company name (Sidekick CommV), and the payment is processed by Revolut on our behalf. If that is the line you are looking at, it is us.

Please email us before opening a chargeback. A dispute takes weeks and is decided by your bank; an email to us is usually answered the same day, and if a refund is due we would simply pay it. We are one person and we would rather sort it out with you directly.

6. Who you are contracting with

Flaude is operated by Sidekick CommV, a company registered in Belgium (company number 1016.861.193).

Kattendijkdok-Westkaai 61 box 1202, 2000 Antwerpen, Belgium

Support and billing: flaude.support@gmail.com

This policy forms part of our Terms of Service. Where the two differ on refunds or cancellation, this page applies.